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Academy / Find your path

YOUR INTERESTS. A PRACTICAL NEXT STEP.

You don’t need to
have it all figured out.

Find the training that feels like you. Explore the work, understand the differences, and choose a starting point with confidence.

Help me choose Compare the five courses

About 2–3 minutes · No sign-up · Your results are free

FIND YOUR TRAINING PATH

Let’s find your starting point.

Six short questions. Honest recommendations. No score to pass and no course you have to choose.

Prefer to browse? The course comparison is just below.

Your answers stay on this page until you request an emailed plan. That optional request saves your answers and profile for the plan and adviser context. You can download your plan without sharing contact details.

SIDE BY SIDE. WITHOUT THE GUESSWORK.

Different work.
Different strengths.

Choose the courses you want to compare. Every card uses the same categories, so the differences are easier to see.

Show courses

5 of 5 courses shown

Illustration of a young Nigerian adult practising a headset conversation at a laptop
8 weeks · Online training

Lead Generation & Appointment Setting

Build the confidence to open a call, understand a need, and agree on a useful next step.

Skills you’ll build
  • Cold-call structure & disposition tracking
  • Gatekeeper vs. decision-maker identification
  • Objection handling (10 real objections)
  • Discovery questioning without a script
Practical example
HVAC seasonal tune-up · appointment-setting scenario
Tools explored
A real CRM workflow · Cold-call structure · Zoom / phone systems
Roles to explore
Appointment Setter · Outbound Calling Representative · Lead Qualification Representative
Learning commitment
32+ hours of training, plus practice and assignments. Monday–Thursday study and Friday tutor sessions. Confirm the cohort timetable.
Fee & next cohort
View current course details
What employers may also look for

Employers may also require campaign-specific training, call-quality checks, and availability during client hours.

Explore curriculum & fees
Illustration of a young Nigerian adult working through a customer request with a headset and laptop
8 weeks · Online training

Customer Service & Call Center

Learn to handle difficult requests with empathy, clear thinking, and useful documentation.

Skills you’ll build
  • AHT / FCR / CSAT / SLA metrics
  • Zendesk / Freshdesk ticket documentation
  • Live chat & multi-chat handling
  • Billing dispute & refund de-escalation
Practical example
Charged twice for the same order · support ticket
Tools explored
Zendesk / Freshdesk / Salesforce Service Cloud · Macros · Slack · Zoom
Roles to explore
Customer Support Representative · Call Center Agent · Email & Chat Support Agent
Learning commitment
32+ hours of training, plus practice and assignments. Monday–Thursday study and Friday tutor sessions. Confirm the cohort timetable.
Fee & next cohort
View current course details
What employers may also look for

Employers may test written English, typing, product knowledge, and shift availability. Regulated accounts may require additional training.

Explore curriculum & fees
Illustration of a young Nigerian adult planning social content with a laptop and notebook
8 weeks · Online training

Social Media Management Certification

Build the judgment to represent a brand, manage its community, and explain what is working.

Skills you’ll build
  • Reach, impressions, engagement rate & CTR
  • Brand voice & community management
  • Platform-specific strategy (Instagram, TikTok, Facebook, LinkedIn)
  • Hook writing & scroll-stopping captions
Practical example
Loyal Paws · Tuesday comment feed
Tools explored
Meta Business Suite · Hootsuite / Later · Slack · Zoom
Roles to explore
Social Media Assistant · Community Support Assistant · Junior Social Media Coordinator
Learning commitment
32+ hours of training, plus practice and assignments. Monday–Thursday study and Friday tutor sessions. Confirm the cohort timetable.
Fee & next cohort
View current course details
What employers may also look for

Employers may request writing samples, platform-specific skills, and a portfolio. Strategy leadership and paid-ad ownership may require further experience.

Explore curriculum & fees
Illustration of a young Nigerian adult organizing work at a laptop and writing in a planner
8 weeks · Online training

Virtual Assistant Certification

Practise protecting an executive’s time, attention, and trust—not just completing a to-do list.

Skills you’ll build
  • Google Workspace & Microsoft 365 fluency
  • Time-zone-aware calendar management
  • Confidentiality & discretion protocols
  • Multi-executive support without mixing context
Practical example
Tuesday morning inbox · Marcus’s backlog
Tools explored
Google Workspace · Microsoft 365 · Calendly · Slack
Roles to explore
Virtual Assistant · Administrative Assistant · Scheduling Assistant
Learning commitment
30+ hours of training, plus practice and assignments. Monday–Thursday study and Friday tutor sessions. Confirm the cohort timetable.
Fee & next cohort
View current course details
What employers may also look for

Employers may require specific office software, discretion, and overlap with their working hours. Senior executive support usually requires experience.

Explore curriculum & fees
Illustration of a young Nigerian adult investigating a technical issue at a laptop
8 weeks · Online training

Tier-1 IT & Technical Support

Move from guessing at fixes to asking useful questions, troubleshooting safely, and handing off clearly.

Skills you’ll build
  • Ticket triage & the isolate-the-variable method
  • Zendesk / Freshdesk / ServiceNow workflows
  • IP, DNS, DHCP & VPN fundamentals
  • Remote-session security (TeamViewer / AnyDesk)
Practical example
Can’t connect to the office VPN · support ticket
Tools explored
Zendesk / Freshdesk / ServiceNow · TeamViewer / AnyDesk · The isolate-the-variable method · Slack / Microsoft Teams
Roles to explore
Tier-1 Help Desk Technician · Service Desk Analyst · Technical Support Representative
Learning commitment
32+ hours of training, plus practice and assignments. Monday–Thursday study and Friday tutor sessions. Confirm the cohort timetable.
Fee & next cohort
View current course details
What employers may also look for

Employers may require product-specific knowledge or additional certifications. This is a foundation for support—not a qualification for engineering or cybersecurity specialist roles.

Explore curriculum & fees

Illustrations show AI-generated young Nigerian adults, not actual students or testimonials. Roles are career directions—not job guarantees.

One focused course. Support for the next step.

Career Readiness is shared support alongside the main certifications—not a separate sixth certification. Plan for a computer, reliable internet, and a headset for practical work. Check current fees, cohort availability, and requirements on your chosen course page before paying.

Read the student handbook

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