A ten-week certificate course in outbound cold-calling and appointment setting: cold-call fundamentals, objection handling, and CRM discipline, taught the exact way it's done inside a working call center today.
Start: November 16, 2026 · 11 AM WAT (Nigeria).
Fee: ₦200,000 for this track, or two ₦100,000 installments with the balance due three weeks later.
Format: Ten weeks: eight of lessons, assignments and one live class a week, then two practicum weeks of timed shifts on the track's job simulator. Your track’s live-session day and time are confirmed at enrolment.
The funnel, the vocabulary, call anatomy, and why delivery carries as much weight as content.
Running a real discovery conversation without ever sounding scripted.
The ten objections you'll hear again and again: and the feel-felt-found framework that actually works.
De-escalating an angry prospect and running a real multi-touch cadence.
Selling into HVAC, plumbing, roofing, and electrical with real urgency framing.
Logging a call correctly and reading a performance report the way a manager does.
Sustaining a realistic shift's dial volume, remote-work discipline, cross-cultural rapport.
Written exam, three graded mock calls, and a practical CRM task: pass all three to certify.
Three timed shifts on Brightline Dialer, with spoken calls from fictional homeowners. Items arrive the way they do in a real shift; every action is graded against the rules of the job.
Three more shifts including a downtime drill, a peer review of another student's work, and a tutor-marked final. Passing needs zero critical errors.
Plan for a computer, headset, reliable internet, a quiet practice space, and time for assignments. Review the student handbook for assessment, access, and policy details before payment.
Issued by SchoolRegistry Academy when the track’s assessment requirements are met. It is not third-party accreditation and does not promise job placement.
Questions: hello@schoolregistry.ng
Use Print → Save as PDF for a PDF copy. Course guide · September 2026.